Privacy Policy

1. Introduction

Welcome to Express Nosings, a trading name of Ecopow Ltd (Company Number: 07247540). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.expressnosings.co.uk or make a purchase from us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using this site and purchasing from us you agree to this policy,

2. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, and postal address.
Payment Information: Credit/debit card details and other payment information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect in the following ways:

To Process Transactions: To process your orders and manage your account.
To Send Review Invites To You: We use a third party to facilitate our company and product review service
To Improve Our Services: To understand how our website is used and to improve our services.
To Respond to Enquiries and Provide Customer Support: To answer questions and provide support. We may use AI-assisted tools to help us respond more efficiently.
Marketing: If you subscribe to our newsletter we may send you the occasional email about news and special offers using a service like Mailchimp

Use of AI tools: When you contact us (for example by email, web form, live chat, or social media), your message and any information you include may be processed by trusted third-party service providers that help us draft or improve responses, including providers of AI services such as OpenAI. We only share the information necessary to handle your query, and we require service providers to protect it and only use it to provide the service to us. Please avoid sending special category data or unnecessary sensitive information in your message.

We may use the information provided by users, such as names and telephone numbers, when placing an order to fulfil that order and register a conversion with our advertising partners, such as Google Ads, Microsoft Ads and TikTok. In these instances, your details are hashed/encrypted. We do not share this information with external parties except to the extent necessary to provide the service and register the conversions as mentioned above.

To send periodic emails:
The email address users provide for order processing will only be used to send them information and updates related to their order. It may also be used to respond to their enquiries and other requests or questions. If a user decides to opt in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user wishes to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or the user may contact us via our site.

To Communicate With You: To send you updates, newsletters, and other information that may be of interest to you.
For Marketing Purposes: To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
To Comply With Legal Obligations: To comply with any legal obligations or regulatory requirements.

For more information on privacy policies for some of the services we use, you can visit the following links:

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfilment, data analysis, email delivery, hosting services, customer service (including AI-assisted tools), and marketing assistance.
Third-party services outside of the EU: We may use third-party service providers based outside of the EU to manage certain business functions such as invoicing and bookkeeping. Where personal data is processed, transferred, or accessed from outside of the EU, we take steps to ensure appropriate safeguards are in place.
Reviews Site and Social Media: If you choose to write a review we may share the review you published on reviews.io on other marketing channels such as Social Media and our website.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our trading address:

Express Nosings
Abermarlais Park,
Llangadog SA19 9NG
Email: [email protected]
Phone: 01558 507007

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Express Nosings
Abermarlais Park,
Llangadog SA19 9NG
Email: [email protected]
Phone: 01558 507007

Thank you for choosing Express Nosings. We value your privacy and are committed to protecting your personal data.

Privacy Policy

1. Introduction

2. Information We Collect

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